Sweater Ralph & Lauren | Polo Bear Turtleneck
SHIPPING AND RETURNS
Every order is more than just a delivery – it is the beginning of an experience that reflects the aspiration and essence of our brand.
THEREFORE, EACH PIECE IS SUBJECTED TO A STRICT QUALITY ASSURANCE PROCESS BEFORE BEING PREPARED IN EXCLUSIVE PACKAGING DESIGNED TO PRESERVE THE INTEGRITY AND BEAUTY OF EACH BAG.
STANDARD SHIPPING (4–7 WORKING DAYS) – AUSTRIAN POST
Reliability and punctuality, guaranteed by one of Europe's most renowned postal services. Full tracking included. Free for all orders.
EXPRESS SHIPPING (2–4 WORKING DAYS) – DHL EXPRESS
Prioritized shipping by the global leader in premium logistics, with real-time tracking and full transport insurance. Flat rate: €4.90.
All shipments are sent in reinforced, discreet, and custom-made packaging that protects against impacts while maintaining the confidentiality of your purchase.
RETURN POLICY
RETURNS ARE ACCEPTED WITHIN 14 DAYS OF RECEIPT. THE ITEM MUST BE RETURNED UNWORN, WITH THE SAFETY SEAL UNBROKEN, AND COMPLETE WITH ALL ORIGINAL ACCESSORIES AND PAPERWORK.
Upon arrival at our factory, each piece undergoes a thorough technical inspection by our specialists (processing time up to 3 business days). Upon approval, a refund will be issued promptly via the original payment method used.
OFFICIAL RETURN ADDRESS (MANUFACTORY): ZAHRE GMBH – MANUFACTORY, CHARLOTTENSTRASSE 22, 10117 BERLIN, GERMANY
Classic Polo Bear in a high-neck version, made from premium wool with a sophisticated style.
